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Ana Barajas

Loan Officer | NMLS# 2693572

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Spanish
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Description

I have over 20 years of experience in customer service, client relations, and management, including hands-on experience as an Area Manager and Senior Community Manager. My background included overseeing day-to-day operations, resolving escalated issues, supporting property management processes, and ensuring high-quality service delivery. I'm known for my professionalism, patience, and ability to communicate effectively with diverse clients, including those facing stressful or sensitive situations.

Services Offered: Client onboarding and support, resident/tenant relations, application and compliance assistance and review, problem resolutions and conflict de-escalation, account management and follow-up, operational support and administrative coordination, maintaining documentation, reports, and service quality standards.

Accolades: Consistently recognized for exceptional customer service and conflict resolution skills, strong track record of improving client satisfaction and streamlining communication workflows, trusted for reliability, attention to detail, ability to take initiative, experienced in supporting teams, training staff, and ensuring smooth operations.

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